ZiekenhuisMedia is a show case in the E-health Pavilion at WCIT 2010.

ZiekenhuisMedia, KPN’s patient entertainment and information, is leading the way in integrated bedside ICT. A dual-purpose solution – ZiekenhuisMedia enables secure bedside access to electronic patient data and clinical applications; whilst in turn, patients can access a range of digital entertainment, education and communications services.

The ZiekenhuisMedia terminal allows medical staff to securely call and retrieve the latest patient data from the Hospital Information System (HIS); including patient’s Electronic Medical Records (EMRs)and Picture Archiving and Communication System (PACS) images such as X-rays and CT scans; and interact with clinical applications such as computerised medication management and patient observation tools.

Outside of its clinical role, patients can easily access a wealth of digital entertainment from their bedside monitor using its simple touch-screen interface. Digital services include television, movies on-demand, Internet, email, games and telephony alongside hospital and medical information to keep patient’s informed.

ZiekenhuisMedia Benefits

ZiekenhuisMedia sits at the core of a clinician’s daily routine enabling effective and efficient care delivery. Medical staff can securely view and interact with a medical dashboard of data and tools empowering them to quickly update and interact with electronic patient profiles in contrast to traditionally cumbersome and time consuming paper-based records.
For patient’s, KPN’sZiekenhuisMedia reflects the needs of today’s sophisticated patients by delivering a state-of-the-art set of entertainment and communications services.

Benefits for Healthcare Operators
• Achieve rapid Return on Investment: Hospitals and operators can realise rapid ROI that offsets the initial outlay for ZiekenhuisMedia through revenue streams from patient entertainment charges and savings from more efficient hospital services such as online food ordering and bed management.
• Reduce clinical risk: Achieve superior care management and increase patient safety by providing the latest EMR data and care delivery tools at every patient bedside.
• Increase operational efficiencies: KPN’s ZiekenhuisMedia solution helps increase patient rounding effectiveness; automates
test ordering and results processing; and identifies staff
scheduling proficiencies.
• Flexible solution: Hospitals and healthcare operators can choose a unique combination of clinical tools, entertainment services and apply their own patient charges.

Benefits for Patients
• Increase morale: Patient’s well-being is enhanced and boredom eliminated with 24 hour access to multimedia entertainment and communications services.
• Stay informed: ZiekenhuisMedia keeps patients informed – providing internet access, hospital news and information data, medical videos/pamphlets and electronic meal ordering.
• Stay in touch: Nurse Call integration, operator services and VoIP telephony together with Internet and email access means patients can remain in constant contact with nurses as well as family, friends and colleagues.

ZiekenhuisMedia Components
Founded on a flexible component-based architecture, ZiekenhuisMedia is easily customised to meet a hospital’s specific ICT, clinical and patient entertainment needs. Hospitals’ can offer a full suite or phased delivery of clinical applications such as bedside retrieval and viewing of EMR and PACS data, observation tracking, computerised bed management, test ordering and meal management functionality. In addition, patient entertainment services can be delivered in a staged approach also.

A ZiekenhuisMedia solution is comprised of the following key components and features:
• Compact arm mounted flat-screen monitor at every bedside.
• Touch-screen interface and VoIP phone handset.
• Screen-cleaning application for improved infection management of every monitor.
• Customisable user-interface and application set-up.
• Remote network management enabling usage-monitoring and error resolution efficiencies for a complete patient network from a single back-office location.
• Reliable back-office set-up, ensures stable delivery of applications and data.
• Secure Single Sign ON (SSO) using smart card and/or RFID identification processes.

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