Setting the scene for new ways of measuring
Since 2001, the European Commission’s annual eGovernment benchmark has grown into Europe’s number one flagship ranking. It is a strong, widely accepted brand, and has unchallenged political impact at the top level of government as a policy accelerator. It focuses on today’s most pressing government service delivery issues. The continuous methodological updates of the benchmark respond to major policy concerns so it remains a top reference politically and professionally for the 2010 agenda and beyond.
The objective of eGovernment benchmarking is to measure the extent and ease at which government services are available online in Europe. The network of involved countries and European Commission officials transforms the exercise into a thought-leading program of cross-country research, knowledge exchange and networking.
In 2009, Capgemini has started revising the eGovernment benchmark process and framework with Member State governments and the European Commission. First, cautious steps were made in terms of measuring ‘what is great’ instead of ‘what is available and simply good’. Continuing our path, we are now in the process of a collaborative exercise with Member States to revise the present, 2010 eGovernment benchmark even more thoroughly. The process is collaborative: an important principle. For the 2010 revision we are involving Member States’ eGovernment representatives in several workshops to decide on the scope of measurement, the definition of the measures and the process by which the measurement will be made and reported.
EC eGovernment benchmarking at a glance
- Number one flagship benchmarking in Europe
- 31 countries
- More than 14.000 URLs
- Since 2001
- Front-office, back-office and user experience metrics
- Statistically robust
- Signed off by the European Commission
For more information, please contact Dinand Tinholt at or click here.
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