The perspective on ‘Department of the Future’ offers a framework incorporating techniques that are succeeding in commerce and industry, as well as in government around the world. It will help government departments to transform themselves in a structured, manageable and cost-effective way.

The name “Department of the Future” reflects the fact that action can be initiated within an individual department. However, the impact of the action reaches beyond the boundaries of any one department, to citizens, government as a whole, and the delivery system that connects Whitehall with the front line.

Rather than working within functional silos, our approach encourages departments to adopt the citizen’s perspective. The Department of the Future approach facilitates change in areas like setting objectives that cut across departmental boundaries, improving leadership models and governance structures, and creating a more participatory policy development process. It fosters a climate of continuous improvement and the sharing of best practice, whilst also opening up the potential to rethink the scope and role of government. The resultant changes often address both short-term and long-term requirements simultaneously.

Read more: http://www.uk.capgemini.com/industries/public/thought_leadership/department_of_the_future_full/